Q: Can you offer specialized products according to customers' request ?

A: Yes.We are professional manufacturer and supplier which is flexible to offer customized products based on your applications.

Q: Do you provide free samples ?

A: For new client, samples 250g is free for you if youcan pay the freight cost. Samples will be sent through Fedex/DHL/UPS.

Q: What is the payment term and method ?

A: Swift Transfer T/T, L/C, Western Union, PayPal, Alipay, etc.

Q: What incoterms is available which we can work with ?

A: EXW, FOB, FCA, CIF, CFR, CIP, DDU, DDP, etc.

Q: Which is the nearest sea port to your warehouse or factory ?

A: Shanghai or Ningbo.

Q: What is the lead time when we place order ?

A: About one week if we have stock. If there is no stock, the lead time will be around 10 to 20 days in normal times.

Q: What shipping methods are available ?

A: Express courier like DHL, TNT, FEDEX, UPS.  By air, By sea, By road, By railway.

Q: Do you have Safety Certificate or Report for Transportation of Goods ?

A: Yes. All of our products are approved by 3rd Party with Safety Certificate for Transportation. If one product belongs to IMDG chemicals, all necessary docs and certificate is available to ensure exporting overseas.